Privacy Policy

This website is operated by Ben Carey Donaldson, offering Internal Family Systems (IFS) therapy and coaching sessions online (video or audio). Your privacy and data security are very important to me. This Privacy Policy explains what information I collect, how I use it, and the rights you have under the GDPR.

If you have additional questions or would like more information about our privacy policy or how we handle user data and personal information, or if you wish to withdraw your consent to the continued collection, use or disclosure of your personal information, please contact me.

Definitions

https://www.bencareydonaldson.com is operated by Ben Carey Donaldson, bcdonaldson@protonmail.com, (referred to as "I", "Me"). As a customer of this service, you are a "User", "Visitor" or "You" under this agreement. The website or any service I provide will be referred to as the "website" or "service". External services or integrations of this type will be referred to as "external provider" or "external service" applications.

Data I collect

When you use this website or contact me, I may collect:

• Information you provide via the contact form or when signing up to the mailing list (name, email address, message content).
• Information you provide when booking a session (name, email, payment details if applicable).
• Session notes that I may keep in the context of therapy or coaching. These are strictly confidential and never shared.
• Basic technical data automatically collected when you visit the site (browser type, IP address, time zone, referring pages, etc.) for site analytics.

I do not collect more information than is necessary, and I do not use your data for profiling or advertising.

How I use your data

To respond to enquiries and provide therapy or coaching sessions.

To process bookings and payments (via secure external providers).

To send updates about workshops, group sessions, or newsletters — but only if you have opted in.

To comply with legal, tax, and accounting obligations.

I do not sell or rent your data. Information may be shared only with trusted third parties necessary to deliver services (for example, payment processors, email service providers, or videoconference platforms), and always in accordance with GDPR.

Cookies and tags

https://www.bencareydonaldson.com uses "cookies", which are small data files placed on your device only if your browser settings permit and may include information such as a unique identifier, sub-pages previously visited on this website and/or other information. Types of cookies we may use: Session cookies, security cookies or preference cookies. You can refuse the use of cookies on your first visit and can disable or delete cookies in your browser settings.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a regulation under European law on data protection and privacy for all individuals within the European Union and the European Economic Area.

If you are a European resident, we are the data controller of your data and you have the right to know how your personal information is processed, what we have collected about you, and to request that this data be corrected, updated or deleted. In addition, please note that your information may be transferred outside Europe, including to Canada and the United States. Please contact me if you have any questions about your rights under the GDPR. For further information or complaints, please contact your local data protection authority.

Data retention

I retain personal data only as long as necessary to provide services or comply with legal obligations. Notes from sessions are stored securely and are accessible only to me. Appropriate measures are taken to prevent loss, unauthorised access, or misuse.

Communication by e-mail

I may communicate with you by email or telephone in response to your requests or to send you announcements about services based on the personal information you provide to me. I may also use your personal information to send you updates and other promotional communications if I have received your consent. If you no longer wish to receive these email updates, you may opt out of receiving them at any time by following the instructions included in each communication. This is usually an "unsubscribe" link.

Links to other websites

This website may contain links to and from third-party websites or services that are not operated by me. If you follow a link to one of these websites and are redirected to a third-party website, please note that these websites have their own privacy policies and that I do not accept any responsibility for those policies or practices. Please check the privacy policy of each website you visit before submitting any personal information to any of these websites.

Do not track

This website does not change its data collection and use practices when your browser sends the "Do Not Track" signal.

Changes

I reserve the right to update or modify this privacy policy at any time without notice. I will post those changes on this page. Please check this document whenever you provide me with personal information. This policy is effective as of 2025/08/23. Your continued use of the website after seven (7) days of changes or revisions to this Privacy Policy will mean that you accept the terms of this revised Privacy Policy. I suggest that you periodically review this Privacy Policy if you are concerned about how your information is used.

Consent

By using our website, you hereby consent to our privacy policy and agree to its terms.

Contact

For further information or if you wish to exercise your rights in relation to your personal data, you can contact me directly at bcdonaldson@protonmail.com or send us a letter at 25 Avenue Franklin Roosevelt, 77210 Avon, France.